Refund Policy
1. Overview
At Emilanos, we are committed to ensuring customer satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds, replacements, or store credits may be issued.
2. Refund Eligibility
- Flowers: Due to their perishable nature, refunds are not available for flowers. If you are dissatisfied with your order, please contact us within 24 hours of delivery to discuss a replacement or credit.
- Candles and Home Decor: Refunds are available for unused items returned in their original packaging within 14 days of receipt.
3. Conditions for Refunds
Refunds will only be processed if:
- The item was damaged during transit.
- The item is defective or not as described.
- You received the wrong product.
To request a refund, customers must provide proof of purchase and photographic evidence of the issue.
4. Non-Refundable Items
- Items marked as “Final Sale.”
- Customized or personalized products.
- Gift cards or store credits.
5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
- We recommend using a trackable shipping service to ensure the safe return of items.
6. Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5-7 business days.
- In case of rejection, we will provide an explanation and offer further support if needed.
7. Contact Us
For refund-related inquiries, please contact us:
- Email: support@emilanos.digi9.co.in
- Phone: +61 XXXX XXX XXX